{"id":10645,"date":"2022-03-11T15:27:17","date_gmt":"2022-03-11T15:27:17","guid":{"rendered":"https:\/\/ingedisa.com.co\/?p=10645"},"modified":"2022-03-16T16:50:05","modified_gmt":"2022-03-16T16:50:05","slug":"analisis-de-causas-raiz","status":"publish","type":"post","link":"https:\/\/ingedisa.com.co\/en\/analisis-de-causas-raiz\/","title":{"rendered":"An\u00e1lisis de causas ra\u00edz"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"10645\" class=\"elementor elementor-10645\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ce315fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ce315fd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41eae727\" data-id=\"41eae727\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2272ce1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2272ce1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-bddd7e1\" data-id=\"bddd7e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ede302 elementor-nav-menu__align-end elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"8ede302\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-chevron-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;layout&quot;:&quot;horizontal&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-text e--animation-grow\">\n\t\t\t\t<ul id=\"menu-1-8ede302\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-24606\"><a href=\"https:\/\/ingedisa.com.co\/en\/sgi_cronograma\/\" class=\"elementor-item\">Cronograma de formaciones<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-10796\"><a href=\"#\" class=\"elementor-item elementor-item-anchor\">Encuestas e Inducciones<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-11683\"><a href=\"#\" class=\"elementor-sub-item elementor-item-anchor\">Encuestas<\/a>\n\t<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-10756\"><a target=\"_blank\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSc91St3Q5eRIHKRpQhBnI9Q3bLNqkf8NW0jns5zhXS6uRwsQw\/viewform\" class=\"elementor-sub-item\">Seguimiento diario COVID-19<\/a><\/li>\n\t\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-10737\"><a target=\"_blank\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfya8Tkr6LeIcQxdlaBV5NYsiJpZP6RcDGeITgFBu7hB0zFEA\/viewform\" class=\"elementor-sub-item\">Encuesta previa COVID-19<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11684\"><a target=\"_blank\" href=\"https:\/\/sites.google.com\/view\/procesodeinduccioningedisa\/inicio\" class=\"elementor-sub-item\">Inducciones<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-11846\"><a href=\"#\" class=\"elementor-item elementor-item-anchor\">Evaluaciones<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11847\"><a target=\"_blank\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSd2dgt8zbmAvSIKOz2943MmJHK_uEK-c5JeQLgHMK90347yLw\/viewform\" class=\"elementor-sub-item\">Adherencia protocolo preventivo COVID-19<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11848\"><a target=\"_blank\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSeP-gX3H-i2C3kdykdJausJ5ost-iZGpeUs5UkkQChH6GoArQ\/viewform\" class=\"elementor-sub-item\">Seguimiento al protocolo preventivo<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11849\"><a target=\"_blank\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSc3s83UxWtiQQ6iyEZCxVkEtqrpTdgmNWZSMJDQkYYIyZZUXA\/viewform\" class=\"elementor-sub-item\">Protocolo para colaboradores<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11850\"><a target=\"_blank\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdEYwx1PfdCVmmbqZnf1srp-93Ip0Vtli6DTKDkWWbHZygcKQ\/viewform\" class=\"elementor-sub-item\">Protocolo para conductores<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-8ede302\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-24606\"><a href=\"https:\/\/ingedisa.com.co\/en\/sgi_cronograma\/\" class=\"elementor-item\" tabindex=\"-1\">Cronograma de formaciones<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-10796\"><a href=\"#\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Encuestas e Inducciones<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-11683\"><a href=\"#\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Encuestas<\/a>\n\t<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-10756\"><a target=\"_blank\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSc91St3Q5eRIHKRpQhBnI9Q3bLNqkf8NW0jns5zhXS6uRwsQw\/viewform\" class=\"elementor-sub-item\" tabindex=\"-1\">Seguimiento diario COVID-19<\/a><\/li>\n\t\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-10737\"><a target=\"_blank\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfya8Tkr6LeIcQxdlaBV5NYsiJpZP6RcDGeITgFBu7hB0zFEA\/viewform\" class=\"elementor-sub-item\" tabindex=\"-1\">Encuesta previa COVID-19<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11684\"><a target=\"_blank\" href=\"https:\/\/sites.google.com\/view\/procesodeinduccioningedisa\/inicio\" class=\"elementor-sub-item\" tabindex=\"-1\">Inducciones<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-11846\"><a href=\"#\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Evaluaciones<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11847\"><a target=\"_blank\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSd2dgt8zbmAvSIKOz2943MmJHK_uEK-c5JeQLgHMK90347yLw\/viewform\" class=\"elementor-sub-item\" tabindex=\"-1\">Adherencia protocolo preventivo COVID-19<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11848\"><a target=\"_blank\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSeP-gX3H-i2C3kdykdJausJ5ost-iZGpeUs5UkkQChH6GoArQ\/viewform\" class=\"elementor-sub-item\" tabindex=\"-1\">Seguimiento al protocolo preventivo<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11849\"><a target=\"_blank\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSc3s83UxWtiQQ6iyEZCxVkEtqrpTdgmNWZSMJDQkYYIyZZUXA\/viewform\" class=\"elementor-sub-item\" tabindex=\"-1\">Protocolo para colaboradores<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-11850\"><a target=\"_blank\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdEYwx1PfdCVmmbqZnf1srp-93Ip0Vtli6DTKDkWWbHZygcKQ\/viewform\" class=\"elementor-sub-item\" tabindex=\"-1\">Protocolo para conductores<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-780d1a4b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"780d1a4b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-279d61ba\" data-id=\"279d61ba\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a7aad82 elementor-widget elementor-widget-spacer\" data-id=\"7a7aad82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-279b15b3 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"279b15b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">An\u00e1lisis de causas ra\u00edz<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d235a8c elementor-widget elementor-widget-spacer\" data-id=\"3d235a8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-227ae0a1 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"227ae0a1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5f4092af\" data-id=\"5f4092af\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-581a4df6 elementor-widget elementor-widget-post-info\" data-id=\"581a4df6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-060278e\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/ingedisa.com.co\/en\/2022\/03\/11\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>March 11, 2022<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-e62f70b\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tags\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/ingedisa.com.co\/en\/category\/sgi\/calidad\/\" class=\"elementor-post-info__terms-list-item\">Calidad \ud83c\udf96\ufe0f<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5779bda6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5779bda6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-338eff4f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"338eff4f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6a124412\" data-id=\"6a124412\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e531cf3 elementor-widget elementor-widget-heading\" data-id=\"e531cf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b> \u00bfPor qu\u00e9 es importante descubrir la causa ra\u00edz? <\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693e07b3 elementor-widget elementor-widget-text-editor\" data-id=\"693e07b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Resolver una gran cantidad de problemas hace parecer que algo se est\u00e1 haciendo. Pero si no diagnosticamos la verdadera causa ra\u00edz de un problema, probablemente tendremos el mismo problema una y otra vez.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c9b9ac elementor-widget elementor-widget-heading\" data-id=\"1c9b9ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b> Objetivos y beneficios <\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48f4320 elementor-widget elementor-widget-text-editor\" data-id=\"48f4320\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Descubrir la causa ra\u00edz de un problema o evento.<\/li><li>Comprender completamente c\u00f3mo reparar, compensar o<br \/>aprender de cualquier problema subyacente dentro de la causa ra\u00edz.<\/li><li>Aplicar lo que aprendemos de este an\u00e1lisis para prevenir problemas futuros o repetir \u00e9xitos.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-288b7221\" data-id=\"288b7221\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83b23b3 elementor-widget elementor-widget-image\" data-id=\"83b23b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ingedisa.com.co\/wp-content\/uploads\/2022\/03\/Causas-raiz2-Post-SGI.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f5f1531 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f5f1531\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0063a0e\" data-id=\"0063a0e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5764ed4 elementor-widget elementor-widget-heading\" data-id=\"5764ed4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b> Metolog\u00edas <\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e27018 elementor-widget elementor-widget-text-editor\" data-id=\"1e27018\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Existe una gran cantidad de t\u00e9cnicas que podemos usar para el an\u00e1lisis de la causa ra\u00edz. Sin embargo, independientemente de la metodolog\u00eda que usemos es importante tener en cuenta estos consejos para realizar un an\u00e1lisis eficaz:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d2dcb7 elementor-widget elementor-widget-text-editor\" data-id=\"2d2dcb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Haz preguntas para aclarar la informaci\u00f3n y poder acercarnos a las respuestas. Cuanto m\u00e1s podamos profundizar e interrogar cada causa potencial, m\u00e1s probabilidades tenemos de encontrar una causa ra\u00edz.<\/li><li>Trabaja en equipo. Obtener comentarios de otros tambi\u00e9n ofrecer\u00e1 puntos de vista adicionales, lo que nos ayudar\u00e1 a desafiar\u00a0 nuestras suposiciones.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8724d6 elementor-widget elementor-widget-text-editor\" data-id=\"f8724d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A continuaci\u00f3n, les compartimos las dos metodolog\u00edas m\u00e1s comunes para hacer el an\u00e1lisis de causa ra\u00edz.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2796c63\" data-id=\"2796c63\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd6715e elementor-widget elementor-widget-image\" data-id=\"dd6715e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ingedisa.com.co\/wp-content\/uploads\/2022\/03\/Causas-raiz-Post-SGI.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f60ed67 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f60ed67\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-62e5b89\" data-id=\"62e5b89\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ae15a7 elementor-widget elementor-widget-heading\" data-id=\"1ae15a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b> 1. Los cinco \u00bfpor qu\u00e9? <\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf05fdc elementor-widget elementor-widget-text-editor\" data-id=\"bf05fdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Esta herramienta nos permite preguntarnos \u201cpor qu\u00e9\u201d se origin\u00f3 el problema, consta de cinco preguntas que consiguen llegar a la causa ra\u00edz del problema.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dae912a elementor-widget elementor-widget-image\" data-id=\"dae912a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ingedisa.com.co\/wp-content\/uploads\/2022\/03\/Causas-raiz3-Post-SGI.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-52d3a9b\" data-id=\"52d3a9b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f28b2f elementor-widget elementor-widget-heading\" data-id=\"1f28b2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b> Ejemplo <\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2613291 elementor-widget elementor-widget-text-editor\" data-id=\"2613291\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El sistema est\u00e1 arrojando datos desactualizados de los puntos de los clientes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01ae6a5 elementor-widget elementor-widget-text-editor\" data-id=\"01ae6a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Desarrollo:<\/strong><\/p><p><strong>\u00bfPor qu\u00e9 el sistema est\u00e1 arrojando <\/strong><strong>datos desactualizados?<\/strong><br \/>Porque el analista no carg\u00f3 los puntos del mes anterior.<\/p><p><strong>\u00bfPor qu\u00e9 el analista no cargo los puntos del mes anterior?<\/strong><br \/>Porque nadie le ense\u00f1\u00f3 como hacerlo.<\/p><p><strong>\u00bfPor qu\u00e9 nadie le ense\u00f1\u00f3 c\u00f3mo <\/strong><strong>hacerlo?<\/strong><br \/>Porque nadie conoce el procedimiento y la persona que si lo conoc\u00eda renunci\u00f3.<\/p><p><strong>\u00bfPor qu\u00e9 nadie conoci\u00f3 el procedimiento?<\/strong><br \/>Porque la anterior persona no se lo explic\u00f3 a nadie y nunca se document\u00f3.<\/p><p><strong>\u00bfPor qu\u00e9 no se explic\u00f3 a nadie ni se document\u00f3?<\/strong><br \/>Porque no se ha estimado la probabilidad de que una persona cr\u00edtica o no, pueda salir de la empresa, su dificultad de reemplazo y la complejidad del\u00a0 procedimiento.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bcab198 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bcab198\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-495cc9f\" data-id=\"495cc9f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd0771f elementor-widget elementor-widget-heading\" data-id=\"fd0771f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b> 2. Espina de pescado<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90f8507 elementor-widget elementor-widget-text-editor\" data-id=\"90f8507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tambi\u00e9n conocido como diagrama de Ishikawa, para mapear visualmente la causa y el efecto. Esto puede ayudar a identificar las posibles causas de un problema al alentarnos a seguir caminos categ\u00f3ricos ramificados a las posibles causas hasta que terminemos en el correcto. Es similar a los 5 \u00bfpor qu\u00e9? pero mucho m\u00e1s visual.<\/p><p>Por lo general, el problema se ubica en la mitad del diagrama (la columna vertebral del esqueleto del pescado), luego hacemos una lluvia de ideas sobre varias categor\u00edas de\u00a0 causas, que luego se colocan en las ramas de la l\u00ednea principal.<\/p><p>Las categor\u00edas son bastante\u00a0 amplias y podr\u00edan incluir cosas como &#8220;Personas&#8221; o &#8220;Medio ambiente&#8221;.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a231cbc\" data-id=\"a231cbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb91b2a elementor-widget elementor-widget-image\" data-id=\"cb91b2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ingedisa.com.co\/wp-content\/uploads\/2022\/03\/Causas-raiz4-Post-SGI.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c698737 elementor-widget elementor-widget-text-editor\" data-id=\"c698737\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTomago de <a style=\"color: #7b9de9;\" href=\"https:\/\/edit.org\/es\/blog\/diagramas-ishikawa-causa-efecto-editar-online\">EDIT.org<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4a50664 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a50664\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bcef9ef\" data-id=\"bcef9ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc8aaec elementor-widget elementor-widget-heading\" data-id=\"cc8aaec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b> Ejemplo <\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e7cec8 elementor-widget elementor-widget-text-editor\" data-id=\"8e7cec8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El problema detectado por el departamento de control de calidad del banco es: Tiempo de espera muy elevado para los usuarios del banco.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5dea6 elementor-widget elementor-widget-text-editor\" data-id=\"1e5dea6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Desarrollo:<\/strong><\/p><ol><li>Identificaci\u00f3n del problema.<\/li><li>Haciendo una lluvia de ideas, se ha decidido rodear el problema desde las categor\u00edas que m\u00e1s han estado afectando el servicio del banco actualmente. Una\u00a0 revisi\u00f3n de las quejas y reclamos fue suficiente\u00a0 para tener informaci\u00f3n para definirlas. En consecuencia, las espinas mayores son:<br \/>\u00a0&#8211; Personal de servicio<br \/>\u00a0&#8211; Sistema<br \/>\u00a0&#8211; Capacidad de servicio<br \/>\u00a0&#8211; M\u00e9todo<\/li><li>Vamos a tomar la espina mayor: Personas.<br \/><strong>Preguntas<\/strong><br \/>\u00bfC\u00f3mo afecta el personal del banco que el tiempo de espera para los usuarios sea muy elevado? En cu\u00e1nto al\u00a0 personal, \u00bfPor qu\u00e9 se presenta un tiempo de\u00a0 espera muy elevado para\u00a0 los usuarios? \u00bfEn qu\u00e9\u00a0 momento el personal del banco hace que el\u00a0 tiempo\u00a0 de espera del usuario sea muy elevado?<\/li><li>Profundizamos en el siguiente nivel buscando las causas a las respuestas obtenidas en el paso 3.<br \/>&#8211; El personal presenta desconocimiento del proceso PORQUE los planes de entrenamiento est\u00e1n basados en el software anterior, es decir, que no est\u00e1n actualizados.<br \/>&#8211; El personal no es \u00e1gil en la digitaci\u00f3n PORQUE esta competencia no se\u00a0 tuvo en cuenta al contratarlos. Observando el perfil de cargo, esta no es una competencia que est\u00e9 incluida.<\/li><li>Realizamos el mismo proceso con las dem\u00e1s causas o espinas mayores.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-276fd89\" data-id=\"276fd89\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b6714a elementor-widget elementor-widget-image\" data-id=\"2b6714a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ingedisa.com.co\/wp-content\/uploads\/2022\/03\/Causas-raiz5-Post-SGI.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4f890e17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f890e17\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-25612668\" data-id=\"25612668\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e2cec52 elementor-widget elementor-widget-post-navigation\" data-id=\"6e2cec52\" data-element_type=\"widget\" data-e-type=\"widget\" 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